Help Center articleAccount and connection

Account, plans, and support

LRPGM offline mode: how to reconnect

Understand cached access, why translation is blocked, and how to validate the session again.

Official content by LRPGM Team

What offline mode allows

When the server cannot be reached, a valid saved session can allow LRPGM to open and display the library. Exact access depends on the cached permission. Translation, review, and other actions that require account or usage validation remain blocked.

Reconnect

1. Confirm that Windows is connected to the internet.

2. Check the computer's date and time.

3. Open the profile menu and select Reconnect.

4. Wait for session and device validation.

5. Sign in again if requested.

Do not delete local data or reinstall as your first attempt. If reconnection fails, check firewall, proxy, VPN, or a temporary outage and try later. A server quota message is different from an incorrect password, so keep the exact message when contacting support.

Content that complements this guide and helps with the next steps.